Privacy Policy

1. Who we are and what this policy covers

YourLocalPage Pty Ltd (YourLocalPage, we, us) provides the YourLocalPage website, content and commerce platform, and connected services. This policy explains how we handle personal information when you visit our website, contact us, use our services, manage content or commerce, submit forms, use AI tools, receive managed support, or enable third-party integrations, including Facebook and Instagram. For privacy enquiries, contact hello@yourlocalpage.com.

2. Information we collect

We collect information you provide, including your name, email address, phone number, business details, account information, support messages, and content you upload or ask us to publish. Our website and services also process technical information such as IP addresses, browser details, session information, request logs and form attribution information for operation, security and troubleshooting.

Depending on the features you use, information may also include billing contacts, subscription and payment references, transaction status, customer names and contact details, delivery addresses, order records, form submissions, communications and files supplied for support or migration. Payment providers process payment details under their own terms; the transaction information available to YourLocalPage depends on the payment integration.

We collect information directly from you, from authorised workspace members and customers using your forms or storefront, from connected services you authorise, and automatically when you use our website or platform. The categories collected depend on enabled features; using our website alone does not connect your external accounts.

3. Third-party integrations

When you enable an integration, we process the identifiers, authorisation credentials and service data needed for its requested functions. These may relate to content publishing, commerce, payments or other supported workflows. We use permissions you grant and the instructions you provide. The connected provider also handles information under its own privacy policy.

Facebook and Instagram

Connecting a Meta account is optional. With your authorisation and the permissions you grant, we receive account identifiers, Page names and identifiers, Instagram usernames and professional account identifiers, details linking Pages to Instagram accounts, access tokens, granted permissions and token expiry information. We also process content you choose to publish, media URLs, captions, scheduling details, publishing status, errors and identifiers of published posts.

Facebook Login permissions allow us to list the Pages you manage, access permitted Page information and engagement, and publish Page content. Instagram permissions allow us to identify the connected professional account and publish its content. Direct Instagram Login supports professional account identification and content publishing. The information available depends on your connection method and permissions. These connections do not request access to your private Facebook or Instagram message inbox or friends list.

4. How we use information

We use information to operate accounts and workspaces; manage website content, media and commerce; process orders and service billing; deliver forms and communications; provide support and migrations; carry out requested AI tasks; and maintain authorised integrations. We also use information to troubleshoot and improve reliability, prevent misuse, respond to enquiries and meet legal obligations. For publishing connections, we identify the accounts you select, publish according to your instructions and report results. We use Meta data only as necessary for the connected features you authorise and in accordance with applicable Meta terms. We do not sell Meta data or use it for unrelated advertising.

If you use AI content tools, the prompts, files and context you submit to those tools may be processed by the AI service providers used to fulfil your request. Avoid including personal information that is unnecessary for the task.

5. Sharing and service providers

Information is available to authorised members of your workspace according to their access. We use service providers for hosting, storage, email, payments, support and other requested features, and share information necessary for those services. We store information in the systems and databases used to operate the platform and by providers supporting those services. Integrations send the information needed for your requested actions to the selected provider. Publishing sends your selected content to the connected platform, including Facebook or Instagram, where its visibility depends on that platform and your settings. We may disclose information when required by law or to protect the service and people's rights. We do not give third parties unrestricted access to Meta data.

6. Cookies and international processing

We use cookies and browser storage for sessions, security, preferences and form functionality, and for carts or checkout where enabled. Technical logs and form attribution help us understand requests and troubleshoot the service. Browser controls let you restrict or clear them, but some features may stop working. Service providers may process information outside your country, including where their infrastructure operates. Contact us for information about providers relevant to your service.

Where we send promotional communications, we do so with the consent or other permission required by law. You can unsubscribe using the message instructions or contact us. Necessary service, billing and security notices may still be sent.

7. Retention and security

We keep information for as long as it is needed to provide the requested service or meet applicable legal obligations. Connection credentials are needed while a connection is active; disconnecting removes the stored connection record. Retention depends on the record and its purpose: account information supports your service, content and customer records support your workspace, and billing, transaction and support records may be needed for legal obligations or unresolved issues. Drafts, publishing history and other service records may remain after disconnection until separately deleted or no longer needed. When information is no longer needed, we delete it or de-identify it where appropriate; provider-specific deletion requirements continue to apply. We delete Meta data when it is no longer necessary for an authorised purpose or when deletion is required by your request or Meta's terms. We use access controls and other safeguards appropriate to the information; no system is completely secure.

8. Your choices and data deletion

You can request account closure, manage available workspace settings and revoke permissions through connected providers, including Facebook and Instagram. Revoking access or disconnecting does not by itself delete all previously stored content or history. To request deletion of personal information, selected service or integration data, or your YourLocalPage account, follow our User Data Deletion instructions or email hello@yourlocalpage.com. You do not need an active account to submit a request. We may verify your identity or authority before acting.

You may also request access to or correction of personal information and exercise other privacy rights available under applicable law. Where information must be retained by law, we will explain the applicable limitation and restrict its use to that purpose.

9. Customer information, children and complaints

When a business uses YourLocalPage to handle its customers' information, that business is responsible for its own privacy notices and instructions. For those customer records, we process information on behalf of the business according to its instructions and applicable obligations. You may contact that business or us for help directing a request. This policy does not replace the privacy notices of businesses operating their own websites or stores on YourLocalPage. Our business services are not directed to children. If you believe a child has provided information improperly, contact us so we can investigate.

Send privacy questions or complaints to hello@yourlocalpage.com. We aim to respond within 30 days. If you are dissatisfied, you may contact the privacy regulator in your jurisdiction, including the Office of the Australian Information Commissioner in Australia.

10. Changes

We may update this policy as our services or obligations change. We publish the current version and update date here and provide further notice when required.